Visitor Services Coordinator

Posted May 27, 2021     |     Accepting applications until June 3, 2021

Description

The Visitor Services Coordinator (initially posted as an Administrative Assistant) position oversees museum scheduling, training and supervising students and volunteers, visitor services, and reception duties.

Department: Kauffman Museum (an affiliate of Bethel College)

Classification: Part-time to full-time [0.75 – 1.0 FTE]; hourly, non-exempt, benefits-eligible

Essential Functions

• Support the mission and values of Kauffman Museum
• Coordinate scheduling for tour groups, field trips, rentals, volunteers, and students
• Coordinate day-to-day front desk visitor services
• Handle on-site coordination of school field trip visits
• Work with and supervise museum volunteers, students and occasionally interns
• Collaborate with other museum staff
• Interact with consultants and outside clients
• Assist with oversight of museum facilities
• Other possible assignments:
  • Traveling exhibit bookings, contracts and marketing
  • Special Event assistance and planning
  • Museum Store management
• Other position-related tasks as assigned
• Demonstrate flexibility and willingness to learn and adapt to changing work processes, including moving from in-person to remote work and back, as necessitated by College policy or as directed by the supervisor
• Satisfy the duties of a Mandated Reporter relating to Title IX and the Bethel College Equal Opportunity, Harassment, & Non-Discrimination Policy and Procedures
• Arrive on time for work, attend work regularly, and successfully complete the responsibilities of the position
• Comply with Bethel College policies and procedures

Supervisory Responsibilities

• Training and oversight of student employees and museum volunteers, most often those working in visitor services assignments

Education and/or Experience

• Associate’s degree or higher, required
• Bachelor’s degree, preferred
• Proven experience in logistical coordination and scheduling, required
• Proven experience in visitor and public relations, required

Certifications, Licenses, Registrations

• Valid Driver’s License

Skills Required

• Technical competence with both Macs and PCs
• Experience with essential computer software including Microsoft Word, Excel, and email/social media marketing tools such as Mailchimp
• Ability to work independently with a collaborative creative team using good written and verbal communication skills
• Ability to speak confidently and knowledgeably in front of a group of visitors or school children

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The essential functions of the position require:

• Minimal lifting (up to 50 lbs.) and reaching
• Operates a computer and other office productivity machinery, such as telephone, calculator, copy machine, and printer for extended periods of time
• Moving about to accomplish tasks or moving from one part of the museum to another
• Ascending and descending stairs
• Ability to perform tasks both sitting and standing for extended periods of time
• Ability to function well in a standard office setting
• Medium/indoor work environment

Work Environment and Conditions

All the essential job functions are subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation. This position description is not all-inclusive and may change at the option of the supervisor or department head. Any major change will result in the position being reviewed for reclassification.